Privacy Policy

drh Courier Express Lanka (Pvt) Ltd ("we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our mobile application ("the App"). This Privacy Policy explains how we collect, use, store, and protect your data when you use the App to manage and update delivery status in our courier process.

By using our App, you agree to the practices described in this policy.

1. Introduction

Our commitment to your privacy is fundamental to our operations. We understand the trust you place in us when sharing your personal information, and we take this responsibility seriously. This policy outlines our comprehensive approach to data protection and privacy management.

2. Information We Collect

Personal Information

• Full name
• Employee/driver ID
• Contact number
• Login credentials

Delivery & Transaction Data

• Tracking number
• Sender & receiver info
• Status updates
• Location data (if enabled)

Technical Data

• Device type
• IP address
• Usage logs

3. How We Use Your Information

• Real-time tracking
• Courier assignment
• Customer communication
• Security
• Operational efficiency

4. Data Storage & Security

• Secure servers
• Encryption
• Access control

5. Data Sharing

We do NOT sell your data.

• Internal operations
• Legal authorities
• Secure technology partners

6. Data Retention

Data is kept only as long as necessary for operations and legal requirements.

7. User Responsibilities

• Protect credentials
• Provide accurate data
• Report breaches

8. Your Rights

• Access: Request your data
• Correct: Fix inaccuracies
• Delete: Remove data (as allowed)

9. Changes to Policy

Any updates will be shown inside the App.

10. Contact Us

drh Courier Express Lanka (Pvt) Ltd
No. 07, Galleface Terrace, Colombo 03
Email: customer-service@drhcourier.com
Phone: +94 (75) 931 3377 / +94 (11) 242 2161