drh Courier Express Lanka (Pvt) Ltd ("we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our mobile application ("the App"). This Privacy Policy explains how we collect, use, store, and protect your data when you use the App to manage and update delivery status in our courier process.
By using our App, you agree to the practices described in this policy.
1. Introduction
Our commitment to your privacy is fundamental to our operations. We understand the trust you place in us when sharing your personal information, and we take this responsibility seriously. This policy outlines our comprehensive approach to data protection and privacy management.
2. Information We Collect
When you use the App, we may collect the following types of information:
Personal Information (for courier staff and authorized users)
- Full name
- Employee/driver ID
- Contact number
- Login credentials (username/email)
Delivery & Transaction Data
- Parcel tracking number
- Sender and receiver names
- Sender and receiver contact details (phone, address)
- Delivery status updates and timestamps
- Location data when updating delivery status (if enabled)
Technical Information
- Device type and operating system
- IP address and app usage logs
3. How We Use Your Information
We process the collected data for:
- Updating and tracking delivery status in real-time
- Managing courier assignments and proof of delivery
- Ensuring accurate and timely customer communication
- Maintaining security and preventing unauthorized access
- Improving operational efficiency and app performance
4. Data Storage & Security
- All data is stored on secure servers hosted by drh Courier Express Lanka (Pvt) Ltd or its trusted service providers
- We use encryption, access control, and regular security audits to protect your information
- Access to personal data is restricted to authorized personnel only
5. Data Sharing
We do NOT sell, rent, or trade your personal data.
We may share information only with:
- Internal departments of drh Courier Express Lanka (Pvt) Ltd for operational purposes
- Law enforcement or regulatory bodies when required by law
- Technology partners who provide secure hosting, analytics, or support (bound by confidentiality agreements)
6. Data Retention
We retain your information only for as long as necessary to fulfill delivery operations, meet legal requirements, and resolve disputes. After this period, data will be securely deleted or anonymized.
7. User Responsibilities
Authorized users are responsible for:
- Keeping login credentials confidential
- Ensuring accurate and truthful data entry
- Reporting any suspected security breaches immediately
8. Your Rights
You have the right to:
Request a copy of the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to operational and legal requirements
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted within the App, with the effective date indicated.
10. Contact Us
For questions or concerns about this Privacy Policy or our data protection practices, please contact: